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For Support Leaders

Turn ticket volume into roadmap influence

Show product and leadership exactly which problems are growing and which your fixes resolved — evidence-backed influence, in language they already trust.

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01Sound familiar?

The problems you're up against

Volume isn't a case

You can see how many tickets came in, but turning that into a problem product will actually act on is a different job.

Your evidence gets discounted

Without ranked, quantified themes, “support says this is a problem” is easy to wave away in a prioritization meeting.

No proof the theme shrank

When engineering ships a fix, you can't easily show the ticket theme actually dropped run over run.

02How it works for you

The loop, tailored to support leaders

  1. 01

    Connect Zendesk or Intercom, or upload a CSV

    Connect Zendesk or Intercom once and recent tickets or conversations arrive on their own, daily or on demand. On another help desk? A CSV export works too — GliddeSignal auto-detects the column that holds the feedback.

  2. 02

    See what's growing

    New, worsening, improving, or resolved by named theme, so you know which problems are trending up.

  3. 03

    Bring product the evidence

    Ranked problems with counts and verbatim quotes — a case that's hard to argue with.

03What you'll lean on

The capabilities that matter most for you

Top 5 problemsThe top problems worth fixing, ranked — with real quotes and sub-issue counts.What changedWhat's getting worse, new, improving, or resolved since your last run.Intent gatePraise is filtered out before grouping, so your counts stay honest.

See the full product

→Begin

Turn your feedback into a decision.

Upload a batch and see the problems worth fixing — in minutes.

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14 days · no credit card required