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Legal

Terms of Service

Last updated: August 20, 2026

Agreement

These terms are between you and GLIDDE AI (SMC-PRIVATE) LIMITED of Zaraj Housing Society, Islamabad, Pakistan, which operates GliddeSignal. By creating an account or using the service you accept them. If you're acting for an organization, you confirm you can accept them on its behalf, and "you" means that organization.

Accounts

You need an account to use the service. Keep your credentials secure — you're responsible for activity under your account. Tell us promptly if you think it's been compromised. You must be at least 16.

Free trial

The trial runs for 14 days and needs no payment card. It covers 1 project, 2 insight runs, and uploads up to 500 rows. One trial per account; we may end a trial or decline a second one where it's being used to avoid paying. Nothing charges automatically when a trial ends — it simply stops, and your data stays until you delete it or we close the account for inactivity.

Plans, billing and renewal

  • Paid plans are Starter at $99/month or $990/year, and Pro at $199/month or $1,990/year. Annual billing includes two months free compared with monthly.
  • Subscriptions renew automatically at the end of each billing period at the then-current price, on the same interval, until you cancel. We'll email you before an annual renewal.
  • Payment is taken by our payment processor. Card details go to them, not to us.
  • Plans are metered. Run allowances reset at the start of each month on monthly and annual billing alike, and unused plan runs do not roll over. Projects are a steady cap you keep until you delete one.
  • Purchased add-ons behave differently on purpose: extra run credits do roll over to the following month, and extra project slots are permanent.
  • Prices exclude any tax we're required to charge, which is added at checkout.
  • If we change prices we'll give you at least 30 days' notice before it applies to your renewal. You can cancel instead.

Cancellation and refunds

Cancel any time from the billing page in the app. Cancelling stops the next renewal; your plan keeps working until the end of the period you've already paid for, and we don't pro-rate a partial month or year back to you.

Two exceptions, because a blanket no-refunds line isn't one we want to hold: if you cancel within 14 days of your first payment on a new subscription and tell us, we'll refund it. And if the service is materially broken for a sustained period and we can't fix it, ask us and we'll refund the affected period. Consumer cancellation rights where you live apply on top of this and aren't affected by it.

Add-on purchases are one-off and non-refundable once the credits or slots are on your account, since they're available immediately.

Your content

You keep ownership of everything you upload. You grant us only the rights needed to host and process it to deliver the service to you — nothing broader, and nothing that survives deletion.

You confirm you have the right to upload what you upload. Because that content is usually your customers' personal data, you act as its controller and we act as your processor; the Privacy Policy sets out how we handle it, and a DPA is available on request.

Your content is never used to train or fine-tune models. Corrections you make stay scoped to your own project.

Acceptable use

Don't:

  • upload content you have no right to process, or that includes payment card numbers, government identifiers, or health records — the service isn't built for those and shouldn't receive them;
  • try to break, overload, reverse-engineer or circumvent the limits of the service, or access another customer's data;
  • resell the service or use its output to build a competing product;
  • use it unlawfully or to infringe someone else's rights.

We may suspend an account that's doing serious harm, and we'll tell you why and give you a chance to put it right where it's safe to do so.

What the output is, and isn't

The service uses AI to group feedback and generate memos and suggested actions. That output is a decision aid, not advice and not fact: it can be wrong, it can miss something, and it is grounded in the batch you gave it and nothing else. Check it against the evidence shown alongside it before acting on it. You stay responsible for your decisions.

Changes to the service

We'll keep improving it, which means features change. If we remove something material you rely on, or make a change that meaningfully reduces what your plan includes, we'll tell account holders in advance and you can cancel for a pro-rated refund of the unused period.

Availability

We don't offer a contractual uptime guarantee, and we'd rather say that than publish a number we can't stand behind. Runs process in the background and are retried if they fail; if a run fails for our reasons it doesn't consume your allowance.

Termination

You can close your account whenever you like. We may terminate for a material breach of these terms, or with 30 days' notice and a pro-rated refund if we discontinue the service. On termination you can export your memos, and we delete your data as described in the Privacy Policy.

Disclaimers and liability

Except as these terms say explicitly, the service is provided "as is" without warranties of any kind. To the fullest extent the law allows, we are not liable for indirect, incidental or consequential loss, lost profits, or lost data, and our total liability for any claim is capped at what you paid us in the 12 months before it arose.

Nothing here limits liability that can't be limited by law, including for fraud, death or personal injury caused by negligence, or your non-excludable consumer rights.

Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Islamabad have exclusive jurisdiction over any dispute — except that you may bring a claim in your country of residence where consumer law gives you that right.

Changes to these terms

We'll update the date above when these change, and email account holders at least 30 days before anything material takes effect. Continuing to use the service after that means you accept the new version; if you'd rather not, cancel before it applies.

Contact

Questions about these terms: sales@gliddeai.com. Account and billing help: support@gliddeai.com.