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Interactive demo

A finished run, end to end

This is what you get back after a run: the problems ranked by real mention counts, what moved since last time, a memo you can send, and a Q&A that refuses to guess. Click through it — nothing here needs an account.

Sample data from a fictional B2B product, not a real customer's run. The structure, counts, and wording match what GliddeSignal actually produces.

312 entries · 5 sources · July

  • Sub-issues

    • 8CVV rejected on a valid code
    • 5Card declined with no reason given
    • 4Payment page times out

    Evidence

    • It keeps rejecting my security code even though it's right.Zendesk
    • Tried three different cards, same 'invalid CVV' every time.App Store
    • Gave up after the fourth attempt and used a competitor.Email

    Decision assistant

    Suggested action
    Instrument the CVV validation path and reproduce the reject-on-valid-code case, starting with cards issued outside your primary region.
    First check
    Pull the last 50 failed checkout attempts and check whether the failures cluster by card issuer or BIN range.
    Owner: Payments Push to Linear or Jira

  • Sub-issues

    • 6Export buried in settings
    • 5Unclear which format is produced
    • 3No way to export a single project

    Evidence

    • Spent ten minutes hunting for an export button.Survey
    • Had to ask support where the CSV download lives.Zendesk
    • Assumed you just didn't support exports at all.Slack

    Decision assistant

    Suggested action
    Surface an Export control on the project toolbar rather than nesting it inside account settings.
    First check
    Check how many users who contacted support about exports had already visited the settings page.
    Owner: Core product Push to Linear or Jira

  • Sub-issues

    • 5Crash above roughly 20MB
    • 4No error shown, tab just closes

    Evidence

    • Anything over ~20MB and it just closes.Zendesk
    • No warning, no error — the tab dies and I lose the form.Email

    Decision assistant

    Suggested action
    Reproduce the upload crash at the ~20MB boundary and add an explicit size limit with a clear message.
    First check
    Confirm whether the failure is client-side memory or a server request cap.
    Owner: Platform Push to Linear or Jira

  • Sub-issues

    • 4Redirect loop after successful sign-in
    • 3Session dropped on returning to the tab

    Evidence

    • It signs me in then bounces me straight back to login.App Store
    • Works on my laptop, never on my phone.Survey

    Decision assistant

    Suggested action
    Test the post-login redirect under Safari's cross-site cookie restrictions on iOS.
    First check
    Check whether the session cookie is being set with SameSite=None and Secure.
    Owner: Auth Push to Linear or Jira

  • Sub-issues

    • 3Can't tell the tiers apart
    • 3Unclear what happens at the limit

    Evidence

    • I couldn't tell what I'd actually get on each plan.Survey
    • What happens if I go over? The page doesn't say.Email

    Decision assistant

    Suggested action
    Rewrite the plan comparison so the differences between tiers are legible at a glance.
    First check
    Evidence is thin here — validate with five users before committing engineering time.
    Owner: Marketing Push to Linear or Jira
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